Terms and Conditions

We use the greatest care in processing articles entrusted to us. Nevertheless, we cannot assume responsibility for weaknesses of or defects in materials. It is your responsibility to make sure that everything you put in your laundry bag can be washed and dried. We are happy to accommodate individual requests of special treatment for your laundry as we are able to.

WATER TEMPERATURE: Unless you request otherwise, we wash everything in cold water (contemporary high-efficiency washers work as well on cold as at other temperatures). If you request it, we can wash your whites in warm or hot water but, again, that is not necessary to clean them well. We charge 2 lbs extra per drop-off to separate whites and colors – please request if you want your clothes separated.

STAINS: alert us to any new stains or other special treatment you request by texting us or putting a note in with your laundry. It helps if you can put a piece of tape on the spot(s) you want specially treated.

DETERGENT: We use non-allergenic (scent-free) and low-allergenic (lightly scented) plant-based detergent. We can use detergent you provide, if you prefer. We generally dry synthetics on medium heat and everything else on high – again, unless requested otherwise.

GENERAL DAMAGE: In laundering we are not responsible for any individual item(s) as wash and fold is processed by weight and not by garment count.  Items are not inspected, therefore we will not be responsible for any claims including shrinkage, discoloring, runs, rips, tears, or any other damage. This also includes any item claimed loss or missing.

PICK UP: Please pick up your laundry within 3 days or it may be donated to charity. If you ask us to hold it longer we can. WE ARE NOT RESPONSIBLE FOR ARTICLES NOT CLAIMED UNCLAIMED GARMENTS WILL BE HANDLED IN ACCORDANCE WITH STATE REGULATIONS.

CONTAMINATION: The customer warrants that they will not give Shine Laundry any items contaminated with solvents, chemicals, or cleaning products. The customer is responsible for any and all damage these cause to the clothing of any customer, the cleaning machines, or any other property of Shine Laundry or its customers. Shine Laundry will not clean items that contain solid animal or human feces.


As stated above, Shine Laundry is not responsible for inspecting individual items of clothing prior to processing and assumes any damage is a result of customer error in dropping off defective or non-washer or dryer-safe clothing. In the event that a wash & fold clothing item is damaged by Shine Laundry (such as a machine malfunction or processing mishap) we will issue you a refund or credit for the value of that item, as specified in the International Fair Claims Guide from the International Fabricare Institute ("IFI") or as otherwise stated in these Terms of Use. The Fair Claims Guide takes into account the average life of the garment, depreciation for the age of the item, and the current replacement cost. If the customer is unable to document the age of a garment, the customer can attest to the age but Shine Laundry, in its sole discretion, may limit the minimum age of any garment to one year. If no current replacement cost is available (e.g., because the item is no longer available in stores), Shine Laundry may use the replacement cost of a comparable item currently available. Notwithstanding the foregoing, the maximum reimbursement for each individual item is thirty dollars ($30.00) not to exceed the lesser of one hundred fifty dollars ($150.00) per order or twenty five dollars ($25.00) for every ten (10) pounds of wash & fold laundry washed and is subject to standard depreciation schedules as spelled out in the Fair Claim Guide from the International Fabricare Institute ("IFI"). The limit to this policy is two hundred dollars ($200.00) per customer per year. Once again, we are not liable for any preexisting damage to garments or other laundry items.

If we find any preexisting damage or have a concern about the colorfastness, or the age or weakness of the fabric, we may process it at our discretion on a best efforts basis. Or, we may return the item without cleaning it. In addition, items which are purposely torn, distressed, or damaged by the manufacturer (e.g. jeans, denim garments, etc.), cannot be included in any damage claim. While we will do our utmost to keep your things safe, Shine Laundry is not responsible for the loss or damage to any personal or non-cleanable item(s) left in clothing, washable items, or pickup or delivery bags such as money, jewelry, or other items. Shine Laundry is also not responsible when such items (including ink pens, markers, pencils, crayons, lip balm, nails etc.) result in damage to items during our processing. While we try to detect and remove these items before processing, you agree not to leave such items in your laundry or delivery bags. Missing or damaged items must be reported to us within forty-eight (48) hours of delivery of the item(s).


Shine Laundry liability shall be limited to general money damages in a maximum amount not to exceed one hundred fifty dollars ($150.00) per order ($200 per calendar year). This liability shall be the extent of Shine Laundry’s liability regardless of the form in which any legal or equitable action may be brought and the foregoing shall constitute the customer's exclusive remedy. In no event will Shine Laundry be held liable or be responsible for any consequential, special, indirect, incidental or punitive loss or damages, whether or not Shine Laundry should have known of the likelihood of any such loss or damages. Shine Laundry disclaims all warranties, express or implied, with respect to the services rendered to the customer.


Any suit involving any dispute arising between Shine Laundry and the customer may only be brought in the Hampshire County Massachusetts court or United States Federal Court having jurisdiction over the subject matter of the dispute or matter and that is in, or the shortest distance from, Amherst, MA. These terms of service and the relationship between the parties shall be interpreted, construed, and governed according to the internal laws of the State of Massachusetts, without reference to its choice of law rules.